Cancellation & Refund Policy
Effective Date: 14/03/2025
Last Updated: 14/03/2025
At epagestore.com, we prioritize customer satisfaction. This Cancellation & Refund Policy outlines how you can cancel services and request refunds, in compliance with Indian consumer protection laws.
1. Cancellation Policy
- Subscription Services:
You can cancel your subscription from your dashboard anytime before the next billing cycle. - Cancellation Timing:
Cancellations must be made at least 48 hours prior to the renewal date to avoid charges. - Non-Cancellable Items:
Customized solutions, one-time services, and downloadable digital goods are non-cancellable once delivered.
2. Refund Policy
We offer refunds under the following conditions:
✅ If the service was not delivered as promised.
✅ If there is a technical issue on our end that remains unresolved after multiple attempts.
3. No Refund Conditions
❌ Change of mind or voluntary decision after purchase.
❌ Violations of our Terms of Service.
❌ If substantial services or benefits have already been availed.
4. How to Request a Refund
Refund requests must be submitted within 3 days of the transaction by emailing billing@epagestore.com.
Include:
- Your registered email address.
- Order number/transaction ID.
- Reason for the refund request.
5. Refund Processing Time
Approved refunds will be processed to your original payment method within 7-14 business days, depending on your bank or payment provider.
6. Governing Law
This Cancellation & Refund Policy is governed by Indian laws. Disputes will be handled under the jurisdiction of Ahmedabad, Gujarat, India.
7. Contact Us
For assistance, please contact:
📧 billing@epagestore.com